We aim to please
Terms and Conditions
Please read these terms carefully, completion of your order confirms your acceptance of our terms and conditions
If you need to contact us for any reason please use:
Web shop prices
Prices shown in our online shop can be subject to change without notice, the total order value is shown at checkout.
VAT at 20% is included where applicable.
Delivery charges will be added at checkout. Tsar's Honey currently delivers within the UK. Our delivery times are issued by the couriers, specified in our “delivery section” of the buying process, these delivery times are for guidance only. We can accept no liability for early or late deliveries. If we are made aware of delivery timing issues we will make reasonable attempts to contact the buyer prior to your expected delivery date.
In the event of a failed delivery our liability is strictly limited to the cost of the undelivered goods and the delivery postage cost.
UK Postal Services:
Royal Mail 48 Tracked 1st Class: £3.30 delivery usually within 2-4 working days from dispatch (single jar).
Royal Mail 48 Tracked: £3.99 delivery usually within 2-4 working days from dispatch.
When sending larger parcels an alternative trackable courier service will be used.
Orders over £40.00 delivery is free
Important order information
A Paypal account is not required to make a purchase. To make a secure debit or credit card payment simply follow the checkout process where you will be directed to the Paypal login window, instead of logging in click the grey box showing pay with debit or credit card.
At checkout you will be asked for a contact telephone number, this is required by our couriers should they encounter a problem with your delivery. Your number will not be shared with any other parties.
We do not store credit or debit card details nor do we share customer details with any 3rd parties. (With the exclusion of telephone numbers when requested by some Courier services)
Tsar’s Honey is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
We may collect the following information:
Name and company name
contact information including email address and telephone
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with the best possible service, and primarily for the following reasons: -
Responding to enquiries
Internal record keeping
We may use the information to improve our products and services
We may contact you by email, phone, fax or mail
We may use the information to make adjustments to our website according to your interest
If you have consented to having your contact details added to our mailing list
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.
The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Traffic log cookies identify which pages are being used. Helping us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us These types of cookies are universally used by virtually all commercial websites.
Third party cookies
This cookie is placed by Google. It enables Tsar’s Honey website to learn information about our users use of the Tsar’s Honey web site such as the time of visit, the pages viewed, whether the user has visited before and the web site visited prior to visiting the Tsar’s Honey web website.
If you do not wish to allow the use of Google Analytics cookies at all, Google provides an opt-out plug-in for most common website browsers http://tools.google.com/dlpage/gaoptout
This policy may change from time to time to maintain compliance with legislation and customer satisfaction, please check back periodically to ensure you are still happy to accept the current terms.