FAQ

Do you offer free postage?

We offer free postage on orders over £40.00

What is your return policy?

For non-perishable items, you have the right to cancel the contract at any time until the expiry of the seventh working day after the date of delivery of goods by notifying us in writing – either via e-mail or letter. In the case of perishable items you do not have the right to cancel the contract.
The cancellation policy does not affect your statutory rights.  When Tsar's Honey are at fault for example, if goods are faulty or wrongly described.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to you and other customers in future.

Which payment methods do you accept?

We accept Paypal payments for customers wishing to use their Paypal account, we also accept debit and credit cards via the same secure Paypal payment window. Simply follow the checkout process where you will be directed to the Paypal account holders login window, instead of logging in click the grey box showing pay with debit or credit card.